At Jutel, we pride ourselves on delivering world-class support services that ensure our customers can rely on us at any time, no matter where they are. Whether you’re looking for immediate help or ongoing system health monitoring, our dedicated support team is always ready to assist.
Global Support with a Local Touch
Jutel’s support services aren’t confined by borders. We offer scalable, global support to meet the needs of our diverse customer base. Whether you’re a small operation or a large-scale broadcaster, our team ensures continuity of service and solutions tailored to your specific needs.
Comprehensive Support Services
Our customers benefit from various support options designed to address their needs efficiently and effectively. Jutel offers:
- 24/7 Help Desk: Round-the-clock assistance to ensure your operations never miss a beat.
- Knowledge Base: A robust library of resources and documentation available at your fingertips.
- Electronic Request and Defect Tracking System: Seamless tracking of issues, ensuring swift resolutions.
- Email Support: Quick, convenient, and responsive communication.
- On-site System Health Checks: Proactive assessments to ensure your system is running at optimal performance.
- Remote Problem Resolution: Fast troubleshooting and fixes, no matter your location.
Customers under a continuous Support and Maintenance Agreement also receive software updates, helping them stay ahead with the latest advancements.
Exceptional Customer Satisfaction
Our 2024 customer survey results further demonstrate our dedication to excellence:
- Overall Satisfaction: 4.5 / 5
- Expertise of Support Personnel: 4.6 / 5
- Quality of Customer Support: 4.5 / 5
- RadioMan® Suitability for Companies: 4.5 / 5
- Reliability of Jutel as a Business: 4.4 / 5
We’re incredibly proud of these results, and they motivate us to continue enhancing our services to benefit our global customers.
At Jutel, we’re more than just a support team – we’re your partner in success. With a commitment to continuous improvement and customer satisfaction, we’ll continue to deliver top-tier support that keeps your operations running smoothly, no matter where you are.
Commitment to Quality and Responsibility
Our commitment to quality is backed by our ISO 9001:2015 and ISO 27001:2022 certifications, a testament to the robust standards we maintain across our operations. As a responsible business, Jutel is also dedicated to ethical practices and environmental sustainability, as our Environmental, Social, and Governance (ESG) report outlines.
